As we continue grow, we are always looking for solutions that will improve the way we support our customers. Our goal is make sure that our clients questions and issues are being addressed in a timely manner. In an effort to keep everyone informed we are introducing a new ticketing system. It is easy to use and you will be able to stay up to date on the status of your ticket.

Let’s take a look at what to expect:

Step 1: Start by visiting our website: www.refreshmyit.com and clicking on the “Help Desk” option in the menu.
refresh-it-help-link

Step 2: The link will bring you to a page where you will be able to submit a new ticket for support.

new-ticket-page

Step 3: You will receive a confirmation email similar to what you see below. Please keep track of this email because it will include a link that you may access at any time to find out the status of your request. You can also visit the ticket to add notes or comments if anything changes before we are able to respond.

ticket-email-response

Check it out now! It up and ready for you to use!